RAY JAY'S BIKE SHOP POLICY ON E-BIKES AND BIKES PURCHASED FROM BIG BOX STORES OR THE INTERNET:
We sincerely appreciate and respect your business. Your safety is of the utmost importance to us. Because of this, we do not accept requests for service or assembly of bicycles which are not safe to be ridden. For liability reasons Ray Jay's Bike Shop reserves the right to decline service or assembly of any bicycle that does not meet our minimum safety standards.
We will not provide service on bikes purchased from big-box stores/department stores/sporting goods stores beyond basic flat tire repairs.
We will not service electric bicycles which were not purchased directly from Ray Jay's Bike Shop.
Vintage bikes (more than 10 years old) will be assessed on a case by case basis. We will make this determination based on parts availability and the level of our service queue.